Your Medical Receptionists are your key frontline personnel. Ongoing and regular discussions around patient privacy, as well as reception privacy with your receptionists, will enhance their ability to minimise potential breaches and speculation.
Imagine you are the patient for a minute, think about your reception area and what the patient experience might be.
*Regular Privacy training is an audit requirement for practices who are Cornerstone (GP Practices) and ACC (Urgent Care) Accredited.
How often do you need to complete training?
Available Training
Online Privacy Training
Printable Certificates are available on completion of module here: http://elearning.privacy.org.nz
Onsite Privacy Training
Website: https://www.hdc.org.nz
Email: [email protected]
On a Personal Note:
I have organised and undergone both the online privacy as well as onsite privacy training. Both have their merits. Ultimately, the goal is to ensure that your team gets regular and ongoing training. Reception meetings or huddles are opportunities to further educate and train teams on privacy. ALL staff need to be vigilant when dealing with patient privacy.
Feedback from my team on the online privacy training was positive and rewarding. The content was relevant and relatable to their daily work.
Onsite training was more personable and being able to speak one-on-one with an advocate and discuss challenges in the work environment was valuable. There was also the opportunity to discuss privacy within the group and draw on experiences.
IF IN DOUBT DON’T GIVE OUT!!
MedTech Settings for Receptionist – Administrator access
Privacy restrictions apply to ALL staff members set up in a PMS. MedTech suggests the following set up for the Receptionist role.
Please note that the new staff member’s toolbar will also need to be configured. Your new employee checklist should include the relevant setup access for their role and security levels.
Privacy screens are available for monitors. These can easily be fitted to increase your workstation privacy. For more information, contact the Sales Team at [email protected] .
If you have any questions or want to have a chat with me, click here.
Debbie Cripps