What is a Managed Service Provider (MSP)?

How Managed Service Providers Keep Your IT Operations Running Smoothly

Gone are the days of simple technology with set-it-forget-it solutions, where maintenance was only required when a problem occurred. As technology evolves, so does our reliance on it.

To support this evolution, we then require two fundamentals: an increase in maintenance and upkeep, and an increase in people with the technical expertise to understand the growing technicalities associated with rapid technological advancements.

This is where Managed Service Providers (MSPs) come in. An MSP is an outsourced technology provider who steps in to deal with the supervision that your technology needs, while you go about your day without a worry. MSPs proactively manage your IT infrastructure, helping you equip your business with the necessary technology and toolsets required, and continuously maintaining and supporting it to help you function efficiently.

As an MSP, Think I.T. focuses on being Proactive rather than Reactive. Instead of only addressing problems as they occur, we monitor your systems and provide the resources needed to ensure that we identify and prevent any possible structural, software, and security vulnerabilities that may cause problems in the future.

Benefits of outsourcing your IT with an MSP like Think I.T.

• Access to Top Technical Expertise – MSPs invest in technology and skilled professionals so businesses don’t have to.
• Improved Security Standards – MSPs continuously evolve their security profiles to safeguard your business.
• Applying System Updates – MSPs monitor and update systems regularly to protect against known exploits.
• 24/7 Monitoring and Alerting – round-the-clock oversight ensures rapid detection and response to threats.
• Increased Productivity – minimised downtime allows employees to stay focused on business priorities.
• Predictable Costs – MSPs offer clear pricing models, reducing unexpected IT expenses.

Get in touch with us to find out how we can help your business.

FAQs

MSP vs MSSP (Managed Security Service Provider)

• An MSP (Managed Service Provider) focuses on day-to-day IT operations such as telecommunications, connectivity services, remote monitoring, application service support, managed print services, project management, data backup, mobile devices, and technical support. By delivering such services, MSPs support reliable operations, secure data access, and cost-effective infrastructure management.
• An MSSP (Managed Security Service Provider) delivers a security service model that emphasises security operations, threat hunting, managed SIEM (Security Information and Event Management), and incident response. The services help find and respond to cyber threats. This improves the overall security management for clients.

Should an MSP also provide advanced security services like an MSSP?

Yes. MSPs like Think IT act as your gateway to advanced security services like SIEM (Security Information and Event Management) and SOC (Security Operations Centre). This allows you to benefit from streamlined IT management and robust, integrated security solutions through one trusted partner, ensuring all services align closely with your business needs.